Our carefully curated selection emphasizes limited quantities to uphold exclusivity and ensure premium quality. If an item becomes unavailable after your order is placed, we will notify you within 3 business days and provide the following options: (1) priority access to upcoming collections featuring similar health-focused and stylish designs, (2) an immediate full refund, or (3) store credit enhanced with a 15% bonus for future purchases. This approach reflects our dedication to innovation and customer satisfaction, prioritizing thoughtful curation over mass production.
All prices are listed in USD and are final at checkout. We maintain transparent pricing to reflect the high-quality materials, craftsmanship, and innovative features of our products. In the rare event of pricing errors (e.g., a $250 item incorrectly listed as $25), we reserve the right to cancel such orders and will notify you within 3 business days. For any inconvenience caused, we offer a 20% discount code as a gesture of goodwill, reinforcing our commitment to trust and professionalism.
Every order undergoes meticulous quality checks and is packaged with care to preserve its condition and presentation. Standard processing takes 3-5 business days, while during peak seasons or promotional events, it may extend to 5-7 business days. Once your order ships, you will receive detailed tracking information via email. For custom or made-to-order items requiring additional craftsmanship, estimated delivery timelines will be clearly communicated during checkout to manage expectations effectively.
We partner with reputable shipping carriers to ensure your items arrive safely and in pristine condition. Domestic shipments typically take 10-18 business days after processing, and international deliveries may require 18-28 business days. All international packages include prepaid customs documentation with accurate valuations to minimize delays, catering to our global community of health and fashion enthusiasts who value reliability and style.
We accept returns and exchanges within 21 days of delivery. Items must be in original, unworn condition with all tags attached. Return processing may take up to 10 business days after we receive your package, during which each item is inspected to ensure quality standards. Final sale items, clearly marked at purchase, are not eligible for returns to maintain the exclusivity and integrity of select collections. This policy underscores our focus on delivering trustworthy and satisfactory experiences.
All content, including product images, design elements, and promotional materials, is protected by intellectual property laws. Unauthorized use, such as reproduction of designs or commercial exploitation of our assets, is strictly prohibited. We actively monitor and enforce these rights to safeguard our brand's innovative and professional identity, ensuring that our unique aesthetic remains distinctive and respected in the market.
Our dedicated support team is available via email at [email protected] for any inquiries or assistance. We strive to respond within 2-3 business days, though during high-volume periods, responses may take up to 5 business days. For urgent issues related to existing orders, please include your order number in the subject line to expedite service. We value clear, professional communication that mirrors our brand's commitment to health, innovation, and trustworthiness.
