At our health-focused fashion destination, every order receives meticulous attention to ensure premium quality and innovative design integrity. Our processing typically requires 3-5 business days—extended beyond standard retail timelines to accommodate our specialized quality assurance protocols for health-conscious apparel. During peak seasons, processing may extend to 5-7 business days to maintain our uncompromising standards. Order cancellations are exclusively available within 24 hours of purchase by contacting [email protected]. Beyond this period, your order enters our curated production cycle and becomes irreversible—though our generous return window provides ample flexibility for reconsideration.
We proudly stand behind our innovative, health-oriented fashion creations. You may return unworn items in pristine condition with original tags intact within 21 days of delivery—significantly extending beyond conventional 14-day policies to accommodate our global clientele. For exchanges, we provide 30 days to account for international shipping complexities associated with our premium, health-compliant fabrics. Initiate returns through www.ufbpnp.com and select preferred exchange options. Please note: Items marked "Final Sale" or "Non-Returnable" are excluded from this policy, particularly custom-designed healthwear and specialized collections.
To preserve our high standards of hygiene and product excellence, returns must satisfy these conditions: (1) Exhibit absolutely no signs of wear, perfume residues, makeup stains, or odor (2) Include all original packaging including our signature health-protective garment bags and authenticity certificates (3) Maintain intact security tags and hygiene seals. Our quality team conducts comprehensive three-stage inspections upon receipt. Items failing inspection will be returned to you at your expense within 10 business days, accompanied by a detailed condition assessment report.
Refunds typically process within 10 business days after we receive and verify your return—this extended duration ensures thorough quality validation consistent with our health and safety commitments. The refund amount excludes original shipping fees and any applicable return shipping charges. For payments processed through PayPal or credit cards, additional 3-5 banking days may apply before funds reflect in your account, depending on your financial institution's processing timelines.
Customers assume responsibility for return shipping costs unless the return results from our error (incorrect or damaged item shipment). We strongly recommend using insured, tracked shipping methods—we cannot assume liability for return packages lost in transit. For exchanges exceeding $300 value, we provide complimentary prepaid DHL shipping labels (deducted from your refund if unused), reflecting our commitment to trustworthy customer relationships.
Report quality concerns or manufacturing defects within 7 days of delivery by emailing [email protected] with detailed photographs/videos documenting the issue. We will arrange complimentary return shipping and expedite replacement (subject to inventory availability) or issue a complete refund including original shipping costs. This exception to our standard policy demonstrates our unwavering dedication to product excellence and customer satisfaction in health-conscious fashion.
Custom-designed health apparel and personalized items are considered final sale. For holiday season purchases (November 15 - December 24), the return window generously extends to January 15. Specialized therapeutic wear and professional collections may have distinct policies—consult our wellness advisors for details. We reserve the right to decline returns from customers demonstrating excessive return patterns (exceeding 40% of total orders) to maintain sustainable business practices.
For return authorization or policy clarification, contact our Professional Support Team at [email protected] (response within 48 hours). Always include your order number and supporting photographs for damaged items. Visit www.ufbpnp.com for live chat assistance during standard business hours CET. Business Address: Phone:
